項目績效管理：項目考核與監(jiān)控指標的設計和量化（第4版）
定 價：108 元
叢書名：項目管理核心資源庫
- 作者：（美）Harold Kerzner（哈羅德·科茲納）
- 出版時間：2024/8/1
- ISBN：9787121480546
- 出 版 社：電子工業(yè)出版社
- 中圖法分類：F272
- 頁碼：
- 紙張：
- 版次：
- 開本：16開
本書系統(tǒng)地講解了，在企業(yè)多項目運作的環(huán)境中，如何設計和開展多項目運營管理的績效考核和評價機制，以幫助正處于轉(zhuǎn)型變革中的企業(yè)有效地建立新環(huán)境下的評價和管控機制，達成轉(zhuǎn)型目標。本書可以指導讀者設計項目管理的評價指標，并與企業(yè)經(jīng)營指標和其他相關職能指標鏈接，實現(xiàn)企業(yè)運營和項目的快速決策，推動企業(yè)項目管理從粗放型、模糊化向精細化、定量化發(fā)展，從而提升企業(yè)管理的成熟度。在第4版中，作者更新了部分案例和行業(yè)示例，并大幅擴充了有關敏捷實踐的內(nèi)容。
哈羅德·科茲納，國際學習集團高級執(zhí)行總監(jiān)。國際學習集團是一家在世界范圍內(nèi)提供專業(yè)培訓和咨詢服務的全球?qū)W習方案解決公司�？破澕{博士在項目管理行業(yè)內(nèi)的深遠影響，促使國際學習集團協(xié)同項目管理協(xié)會建立了“年度科茲納國際項目經(jīng)理獎”，每年對杰出PMP持證者或全球范圍內(nèi)同等級人員進行嘉獎。
李聃資深項目管理專家，擁有10多年的項目管理方面的咨詢和培訓經(jīng)驗。曾就職于世界500強企業(yè)，擔任過多家企業(yè)的PMO領導者。多次受邀擔任SAFe、DevOpsDays等大會的演講者。獲得了54個國際認證，涉及項目管理、產(chǎn)品管理、精益、敏捷、DevOps、IT服務管理等領域。譯有《SAFe 4.5》《DevOps最佳實踐》《項目管理工具箱》等書籍。周琴軟件開發(fā)經(jīng)理，CSM、PMP、DevOps Master、國際專業(yè)教練ACTP，是情商教練和敏捷踐行者。擁有超過15年的世界500強企業(yè)的實戰(zhàn)經(jīng)驗，為這些企業(yè)提供大規(guī)模敏捷、項目管理和項目組合管理、價值流管理的解決方案。關注敏捷轉(zhuǎn)型，曾擔任產(chǎn)品負責人、研發(fā)管理、敏捷教練，主持過團隊的敏捷轉(zhuǎn)型、轉(zhuǎn)型設計等工作。譯有《用看板管理敏捷項目》。孫爽項目管理從業(yè)者，曾就職于貝殼、滴滴、百度等互聯(lián)網(wǎng)公司，具有豐富的互聯(lián)網(wǎng)業(yè)務及產(chǎn)品項目管理經(jīng)驗，現(xiàn)就職于寶馬(中國)北京研發(fā)中心，專注于車機語音系統(tǒng)的軟件開發(fā)項目管理。獲得PMP、ACP、PBA、PRINCE II、SAFe、PSMII等國際認證，以及人事部筆譯二級證書。張晨資深項目管理專家，擁有豐富的國際項目管理經(jīng)驗。在市場營銷、渠道管理、系統(tǒng)集成和產(chǎn)品研發(fā)等多個關鍵領域，長期致力于項目管理理論與實踐的結合。曾就職于佳能、華碩、神州數(shù)碼、中國交建，曾參與科倫坡港口城、深圳地鐵、成都地鐵及港珠澳大橋等重要工程。獲得PMP、NPDP、DevOps等國際認證，在項目管理方面具有獨特視角和見解。
第1 章 項目管理的變化趨勢·································································1
1.0 介紹·····················································································2
1.1 高管對項目管理的觀點···························································2
1.2 復雜項目···············································································5
1.3 全球項目管理······································································.12
1.4 項目管理方法論和框架··························································.14
1.5 有效治理的必要性································································.19
1.6 約定項目管理······································································.19
1.7 客戶關系管理······································································.21
1.8 項目管理的其他發(fā)展·····························································.22
1.9 從一個新的視角來定義項目成功··············································.23
1.10 無紙化項目管理的發(fā)展························································.28
1.11 項目管理成熟度和度量指標··················································.29
1.12 項目管理標桿對照和度量指標···············································.33
1.13 結論················································································.38
第2 章 度量指標改善的驅(qū)動力··························································.39
2.0 介紹··················································································.39
2.1 干系人關系管理···································································.40
2.2 項目審計和PMO ·································································.50
2.3 對范圍蔓延的介紹································································.51
2.4 項目健康檢查······································································.57
2.5 管理不良項目······································································.62
第3 章 度量指標·············································································.75
3.0 介紹··················································································.75
3.1 項目管理度量指標：早期·······················································.76
3.2 項目管理度量指標：當前視角·················································.78
3.3 對度量指標管理的誤解··························································.79
3.4 向企業(yè)高管推銷度量指標管理·················································.80
3.5 理解度量指標······································································.81
3.6 度量指標管理缺乏支持的原因·················································.86
3.7 在員工績效評估中使用度量指標··············································.87
3.8 度量指標的特征···································································.87
3.9 度量指標類別和類型·····························································.89
3.10 選擇度量指標····································································.92
3.11 選擇度量指標/KPI 所有者·····················································.95
3.12 度量指標和信息系統(tǒng)···························································.95
3.13 關鍵成功因素····································································.96
3.14 度量指標和 PMO ·······························································.98
3.15 度量指標和項目監(jiān)督/治理····················································101
3.16 度量指標的陷阱·································································101
3.17 推廣度量指標····································································102
3.18 丘吉爾唐斯公司的項目績效評估方法······································102
第4 章 關鍵績效指標····································································.107
4.0 介紹··················································································108
4.1 KPI 的需要·········································································108
4.2 KPI 的使用·········································································112
4.3 KPI 的分解·········································································113
4.4 KPI 的特征·········································································115
4.5 KPI 的類別·········································································119
4.6 KPI 的選擇·········································································120
4.7 KPI 測量············································································1
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