一、商務(wù)日常用語 Daily Business Conversations
　1. Short Conversations 簡短交流
　2. Overtime Work 加班
　3. Break 中間休息
　4. Ask for Leave and Take a Vacation 請假與休假
　5. Rush-hour Traffic 上下班交通
　6. Late 遲到
　7. Company Activities 公司活動
　8. Job and Health 工作與健康
　9. Telephone Communication 電話溝通
　10. Copy 復(fù)印
　11. Fax 傳真
　12. Operation of Computer 電腦操作
　13. Materials and Data 資料與數(shù)據(jù)
　14. Plan and Scheme 計劃與方案
　15. Conference Preparations 會前準(zhǔn)備
　16. Discussion During the Conference 會議討論
　17. Conference of the Speech 會議發(fā)言
　18.Conclusion of the Conference 會議總結(jié)
　19. Policy 公司策略
　20. Working of Funds 資金運轉(zhuǎn)
二、客戶往來 Communicate with Customers
　1. Making an Appointment for Meeting 預(yù)約會面
　2. Visiting a Customer 拜訪客戶
　3. Serving Customer 招待客戶
　4. Introduce the Company 介紹公司
　5. To Know the Customers 認(rèn)識客戶
　6. Introduce Colleague 介紹同事
三、產(chǎn)品銷售 Sell Products
　1. Retail Industry 零售行業(yè)
　2. Remend Products 推薦產(chǎn)品
　3. Selling Point of Products 產(chǎn)品賣點
　4. Introduce New Products 介紹新產(chǎn)品
　5. Representation of Products 產(chǎn)品說明
　6. Budget and Estimation 預(yù)算與估價
　7. Enquire about the Price 詢問價格
　8. Bargain 討價還價 96
　9. Preferential Measures and Services 優(yōu)惠與服務(wù)
　10. Wait for Reply 等待答復(fù)
　11. That’s a Deal 成交
　12. Sign or Terminate a Contract 簽訂與解除合同
　13. Make Payment 支付
　14. Delivery 交貨
四、糾紛與對策 Disputes and Countermeasures
五、工作協(xié)商 Negotiate About the Work
六、市場營銷 Marketing
七、人力資源 Human Resources